Terms of use

Reservations in Real Spa Therapy spaces
Schedule your treatments and programs in advance using our appointment form or our contacts.
If you have a health problem, should you be on medication or pregnant, you should inform us when making your booking.

When to arrive
We invite you to arrive at the front desk of our Real Spa Therapy within 15 to 30 minutes before your treatment. This gives you enough time to register and get prepared. We recall that late arrivals will reduce the time of your treatment. If you are late, please contact us in order to reschedule your treatment for another time.

Cancellations
Reservations may be cancelled or changed at no additional cost upon a 24 hours’ notice. Thereafter, a 50% rate on the reservation value will apply. The no-show without notice implies charging the entire value of the treatment.

Spa etiquette
The environment of our spas is designed and created to provide you with maximum serenity and tranquillity. Contribute by avoiding noise as well as not using mobile phones or other electronic devices. Within any area of the Real Spa Therapy we ask you to be respectful to other customers. Keep silence and talk quietly.
It is strictly forbidden to smoke and drink alcoholic beverages within the premises of the Real Spas Therapy.
Use comfortable clothes. You must wear sports clothes and shoes to use the gym. When using the thalassotherapy pools and circuits, it is mandatory to wear a bathing cap.

Age
The use of Real Spa Therapy services is only allowed for people +16 years old.

Environmental awareness
The conservation of the environment is a priority for us. Contribute to this effect by using only the amount of water and towels as it deems necessary.