In accordance with the Data Protection Principles, Bernardino Gomes – Gestão Hoteleira S.A. may only process your personal data for specific purposes and if it has a legal basis for doing so. Bernardino Gomes – Gestão Hoteleira S.A. uses your data for the following purposes, namely:

In fulfilment of legal obligations;
In the context of the execution of contracts to which the data subjects are party or in pre-contractual procedures at their request;
In pursuit of RST’s legitimate interests;
In the pursuit of the activities for which it is responsible, both in terms of service provision and I&D;
As a result of the Data Subject’s consent.

The development and realisation of activities by RST means the existence of a set of specific, explicit and legitimate purposes for Data Processing, such as:

Accounting, Tax and Administrative Management;
Access Control Management;
Recruitment and Human Resources Management;
Project Management;
Litigation Management;
Electronic Communications Management;
Compliance with Legal Obligations.

By way of example only, and not exhaustively, the following are examples of current and/or compulsory purposes:

Conclusion and execution of the Labour Contract;
Wage processing, which includes payments, deductions and withholdings of taxes and contributions to which the Employer is obliged or permitted by law;
Compliance with RST’s occupational health and safety obligations;
Fulfilment of the obligation to take out occupational accident insurance by RST;
Professional training and employee performance evaluation;
Employee performance evaluation and disciplinary procedures;
Control of attendance and punctuality [workers’ biometric data may be used for these purposes];
Carrying out non-nominative statistical operations related to payroll processing within the framework of the processing entity, possibly subcontracted by the RST;
Wage garnishment regularly notified by enforcement agent;
Compliance with other legal regulations applicable to the HST or a court decision of which it has been notified.

Considering its business area as a spa service provider, RST sets out below, in greater detail, the grounds and purposes for processing its customers’ data:

On the basis of the spa services contract you have entered into with us, we process your data for the following purposes:

Managing bookings
Quote requests, information and booking confirmation
Recording preferences (favourite treatment, mobility, newspapers/magazines, etc.)
Invoicing and verification of means of payment
Providing the necessary information for your treatment
Customer support

Based on your consent, we process your data for the purposes of:
- Sending newsletters (if you are not our client)
- Sending marketing actions (if you are not our client)
- Loyalty programmes
To fulfil legal obligations, we process your data for the purposes of:
- Complaints management
- Compliance with other legal or regulatory obligations
Because you are our customer and we have a legitimate interest in providing you with an increasingly better service, we process your data for the purposes of:
- Carrying out satisfaction questionnaires related to your stay
- Carrying out market research, evaluation surveys and statistical analyses
- Address book
- E-mail Marketing

In order to fulfil the purposes identified above, Bernardino Gomes – Gestão Hoteleira S.A. may interconnect the data collected, with the purpose of updating and completing said data.

Data protection and privacy policy

Please read this Privacy Policy carefully, as the processing of the personal data you make available to us implies your knowledge and acceptance of the conditions contained herein.