In accordance with the Data Protection Principles, Bernardino Gomes – Gestão Hoteleira S.A. may only process your personal data for specific purposes and if it has a legal basis for doing so. Bernardino Gomes – Gestão Hoteleira S.A. uses your data for the following purposes, namely:

In fulfilment of legal obligations;
In the context of the execution of contracts to which the data subjects are party or in pre-contractual procedures at their request;
In pursuit of RST’s legitimate interests;
In the pursuit of the activities for which it is responsible, both in terms of service provision and I&D;
As a result of the Data Subject’s consent.

The development and realisation of activities by RST means the existence of a set of specific, explicit and legitimate purposes for Data Processing, such as:

Accounting, Tax and Administrative Management;
Access Control Management;
Recruitment and Human Resources Management;
Project Management;
Litigation Management;
Electronic Communications Management;
Compliance with Legal Obligations.

By way of example only, and not exhaustively, the following are examples of current and/or compulsory purposes:

Conclusion and execution of the Labour Contract;
Wage processing, which includes payments, deductions and withholdings of taxes and contributions to which the Employer is obliged or permitted by law;
Compliance with RST’s occupational health and safety obligations;
Fulfilment of the obligation to take out occupational accident insurance by RST;
Professional training and employee performance evaluation;
Employee performance evaluation and disciplinary procedures;
Control of attendance and punctuality [workers’ biometric data may be used for these purposes];
Carrying out non-nominative statistical operations related to payroll processing within the framework of the processing entity, possibly subcontracted by the RST;
Wage garnishment regularly notified by enforcement agent;
Compliance with other legal regulations applicable to the HST or a court decision of which it has been notified.

Considering its business area as a spa service provider, RST sets out below, in greater detail, the grounds and purposes for processing its customers’ data:

On the basis of the spa services contract you have entered into with us, we process your data for the following purposes:

Managing bookings
Quote requests, information and booking confirmation
Recording preferences (favourite treatment, mobility, newspapers/magazines, etc.)
Invoicing and verification of means of payment
Providing the necessary information for your treatment
Customer support

Based on your consent, we process your data for the purposes of:
- Sending newsletters (if you are not our client)
- Sending marketing actions (if you are not our client)
- Loyalty programmes
To fulfil legal obligations, we process your data for the purposes of:
- Complaints management
- Compliance with other legal or regulatory obligations
Because you are our customer and we have a legitimate interest in providing you with an increasingly better service, we process your data for the purposes of:
- Carrying out satisfaction questionnaires related to your stay
- Carrying out market research, evaluation surveys and statistical analyses
- Address book
- E-mail Marketing

In order to fulfil the purposes identified above, Bernardino Gomes – Gestão Hoteleira S.A. may interconnect the data collected, with the purpose of updating and completing said data.

Treatments

Embark on a unique experience where all senses merge into one

Thalassotherapy

Therapeutic Massages

Holistic Therapies

Rituals for two

Signature Rituals

Face Treatments by Elemis

Rituals by Biologique Recherche